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Contact Us

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We love our customers to visit anytime and love to get in touch with you. You can contact us by form, email, or by phone.

PHONE:
905-920-2447
EMAIL:
serenityranchbb@gmail.com
ADDRESS:
2171 Wilson St W, Jerseyville, ON L0R 1R0, Canada




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SERENITY RANCH BED & BREAKFAST POLICIES

POLICIES
Check in time is from 3:00pm - 9:00pm
If you have not already done so, please CONFIRM your expected time of arrival by calling 1-905-920-2447, or email serenityranchbb@gmail.com, or text to 1-905-920-2447.
For guests who wish accommodation before 3:00pm, there is an Early Occupancy charge of $25,
For guests who arrive after 10:00pm, there is a Late Arrival charge of $30

Check out time is 11.00am.


PAYMENT
We accept VISA, MasterCard, AMEX, Discover.
Serenity Ranch is not able to accept debit cards.
We accept cash, USD/ GBP/ Euros.
Room rates are in Canadian dollars ($CAD) and tax is not included.
CANCELLATION
If a reservation is cancelled or changed up until 3:00pm on the day BEFORE scheduled arrival, there is NO CHARGE. If a reservation is cancelled AFTER 3:00pm on the day before scheduled arrival, or in the event of any guest not arriving, a charge equivalent to the first night is made for each reserved suite.

GROUP RESERVATIONS ~ If more than 3 suites are reserved by a guest or guest group, different cancellation rules may apply and guests will be advised in our booking confirmation

If 3 or more suites are reserved in a group reservation, a 15% gratuity will be charged.

When reservations are made on COMMERCIAL booking sites such as Booking.com, Priceline.caca, Hotels.com, Venere.com, Travelocity.ca, Orbitz.com, Tripadvisor.ca and Expedia.com, COMMERCIAL cancellation rules may apply. The cancellation policies are listed on those sites at the time of booking.


CANINE GUESTS
Dogs are welcome at Serenity Ranch. There is a $20 fee per day per dog.
We request that guests who will be bringing their dogs call us to discuss their pet requirement.
By making a reservation for their dog(s), owners warranty that their dog(s) is/are in good health, and fully up to date with immunizations.
Serenity Ranch Bed & Breakfast accepts NO liability for injury to pets, or to loss of pets while they are at this property.
After pet stays, if significant additional room cleaning is needed we will apply additional charges to the credit card.
Serenity Ranch is a non-smoking property.
>b>For the comfort of all our guests, Serenity Ranch has a quiet zone policy after 11pm.
PARKING is free for guests. All vehicles MUST be parked on the paved lot at the Ranch, and NEVER in the gravel driveway leading up to the Ranch from the road.
The property beyond the gate/chain behind the top of the gravel driveway is not part of Serenity Ranch Bed & Breakfast. Guests must NOT trespass on that property

The gravel driveway leading from Wilson Street is not part of Serenity Ranch property


Registered Service Dogs are exempt from fees.

At Serenity Ranch we have a resident GOLDEN DOODLE and a SHORT-HAIRED DOMESTIC CAT. If your dog is aggressive towards cats, Serenity Ranch may not be a suitable place for you to stay.



ARRIVAL TIMES
3:00 PM - 6:00 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
Payment for retail items and gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are welcome with an accompanying adult. Children age 12 and under stay free. Pets are welcome. Pets must weigh under 75 pounds. Serenity Ranch has a dog run-free area. Please pick up after your pet. Pets must have current shots and be friendly by nature. We do not accept Pit bulls, Mastiffs or Huskies. Breeds or individual dogs that are aggressive by nature are not permitted at Serenity Ranch. Dogs that shed hair copiously are not welcome. Pet owners are responsible for any damage caused by their dog(s). We reserve the right to assess charges if extensive additional room cleaning or professional carpet cleaning is needed after a pet stay. Dogs remain entirely the responsibility of their owner(s) while at Serenity Ranch. When canine accommodation is requested, it is important to call Serenity Ranch at 1-905-920-2447 to check that your pet is a suitable canine guest. Serenity Ranch has a standard accommodation charge of $15 per dog per day. Serenity Ranch does not accept cats.

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